Refund policy
Once an order is placed, it enters production right away and cannot be canceled. It is our desire to ensure that our production and shipping processes deliver each order in a timely manner.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom jewelry and custom products (such as special orders or personalized items). Please get in touch if you have any questions or concerns about your specific item using the following link:
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We do not offer refunds for any orders placed, except for the following situations:
- You have requested cancellation of an order that is "In Production" and our support team was able to grant that cancellation request.
- If we're unable to replace an item under the remakes process, for example, because a product was discontinued.
- At our discretion or as a result of payment disputes/chargebacks.Â
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
NOTE: Any refund issued will have payment processor fees deducted from the refund amount. Â